SHIPPING & RETURNS

Shipping & Returns Policy
We want every Amelia Ursache order to arrive safely and beautifully presented.

Shipping
Orders are prepared and dispatched from Bucharest, Romania.
Available destinations, shipping methods and applicable shipping charges are displayed during checkout.
Estimated delivery times may vary depending on destination and carrier. Please note that delays caused by carriers, customs procedures, public holidays or circumstances outside our reasonable control may occasionally occur.
For deliveries outside the European Union, local customs duties, import taxes or other charges may apply. Where these are not collected at checkout, they may be payable by the recipient.

Returns & Right of Withdrawal
If you are a consumer within the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving your order, subject to exceptions provided by law.
To exercise your right of withdrawal, please contact us within the applicable period and clearly state your decision to withdraw from the purchase.
Products should be returned with their original packaging and accessories where reasonably possible.
You may handle a product only to the extent necessary to establish its nature, characteristics and functioning. A reduction in value resulting from handling beyond what is necessary may affect the amount refunded, as permitted by applicable law.



Fragrances
For fragrance products, please contact us before returning your order so that we can provide the appropriate return instructions.
Any statutory exception to the right of withdrawal—including exceptions that may apply to certain sealed goods for health-protection or hygiene reasons—will only be applied where the legal requirements for that exception are met.

Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the customer may be responsible for the direct cost of returning the goods, provided this has been communicated before purchase.
We recommend using a trackable shipping service when returning an order.

Refunds
Eligible refunds will be processed using the original payment method after the returned goods have been received or after you provide appropriate evidence that they have been sent back, in accordance with applicable law.
For a valid EU withdrawal, the refund includes the standard outbound delivery charge where legally required. Additional delivery costs resulting from choosing a more expensive delivery method than the standard option are generally not refundable.

Damaged, Defective or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact us promptly at aufashion.contact@gmail.com, including:
your name, order number, description of the issue and photographs of the product and packaging where relevant.
We will assist you with the appropriate replacement, refund or other remedy.